Frequently Asked Questions

Everything you need to know about NCASE electronics and support.

What is the typical shipping time for NCASE orders?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.

Do NCASE products come with a warranty?

Yes, all NCASE electronics and premium chassis come with a comprehensive 2-year limited warranty covering manufacturing defects and hardware malfunctions.

What is your return policy for open-box electronics?

We offer a 30-day return window. If the item has been opened, it must be returned in its original packaging with all accessories included. A small restocking fee may apply to non-defective returns.

Are NCASE components compatible with standard PC hardware?

Our cases and accessories are designed to follow industry-standard specifications (ITX, SFX, etc.). Please check the specific product manual for clearance and compatibility details.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

How can I track my package once it has shipped?

Once your order is processed, you will receive an automated email containing your tracking number and a link to the carrier's tracking portal.